Terms

Refunds, Returns, Delivery Instructions and Timeframes

Refund and Returns

SPELD NSW is not required to provide refunds when participants are unable to attend a professional learning event. However, during this period where there is an increased rate of illness in the community, if a participant is unable to attend a professional learning event due to illness, SPELD NSW will offer to credit their registration fee to another professional learning event (or to a purchase from the SPELD NSW bookstore).

If SPELD NSW needs to postpone a professional learning event, due to the risk of illness or otherwise, SPELD NSW will reschedule the event to a future time and will notify attendees of the new date. (If an attendee is unable to attend the event at the new date, SPELD NSW will offer to credit their registration fee to another professional learning event (or to a purchase from the SPELD NSW bookstore)). If SPELD NSW is unable to re-schedule a professional development event. SPELD NSW will offer a full refund of the attendees’ registration fees. Registration to professional learning events can be transferred to another attendee. Please advise us of any changes to event attendees (including any dietary requirements).

SPELD NSW is not required to provide a refund or replacement if you change your mind about purchases from our online store. You can choose a refund or exchange if an item has a major problem. This is when the item:
  • Has a problem that would have stopped someone from buying the item if they had known about it;
  • Is unsafe;
  • Is significantly different from the sample or description; or
  • Doesn’t do what we said it would or what you asked for and can’t be easily fixed.
If the problem is not major, we will repair or replace the item within a reasonable time (if possible). If it is not repaired or replaced in a reasonable time, you can choose a refund. Please keep your proof of purchase – for example, your receipt.

Delivery Instructions and Timeframes

SPELD NSW endeavour to send all items purchased from our online within 3 business days of purchase during SPELD NSW’s opening hours.  SPELD NSW is not open during much of the summer NSW school holidays and so is not able to regularly send items purchased during that time period. SPELD NSW either uses Sendle (www.sendle.com) or Australia Post to send physical items purchased through our online store. Please see the below links for information about delivery timeframes: Electronic items (for example, tickets to events or e-books) will be sent by e-mail.
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